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FAQ

Find answers to the most commonly asked questions about mKhata and its features.

Frequently Asked Questions (FAQ)

This page provides answers to common questions about mKhata and its services.


1. What is mKhata?

mKhata is a digital customer account and udhari management platform designed for shopkeepers, traders, and small businesses.


2. Is mKhata free to use?

Some features may be available free of charge, while premium features may require a subscription or activation plan.


3. Can I manage multiple customers?

Yes. You can create and manage unlimited customer accounts depending on your selected plan and system limitations.


4. What is Debit (DR)?

Debit (DR) is the amount that is still due from a customer. It represents the total value of cash, goods, or services provided to the customer on credit.


5. What is Credit (CR)?

Credit (CR) represents the amount received from a customer.


6. Can I edit or delete transactions?

Depending on administrator permissions and system settings, you may be able to edit or remove transaction records.


7. Is my data secure?

We use reasonable security measures to protect user data and account information.


8. Can I access mKhata from mobile devices?

Yes. mKhata is designed to work on smartphones, tablets, laptops, and desktop computers.


9. Can I generate reports?

Yes. The platform provides reporting features to help you analyze customer balances, collections, and outstanding amounts.


10. Can I print customer statements?

Yes. Customer ledgers and statements can be viewed and printed whenever required.


11. I forgot my password. What should I do?

Use the Forgot Password option and enter your registered email address to reset your password.


12. How can I contact support?

Please visit the Contact Us page for support information and assistance.


13. Can I use mKhata for any type of business?

Yes. mKhata can be used by grocery stores, retail shops, wholesalers, service providers, and many other businesses.


14. Does mKhata provide banking services?

No. mKhata is a record-keeping and customer account management platform. It does not provide banking, lending, or financial advisory services.


15. How often should I update customer transactions?

It is recommended to record transactions immediately to maintain accurate account balances.